Half of the firms Dext spoke to said that clients have lost money by relying on unverified advice from general-purpose chatbots. We are seeing wrong VAT codes, incorrect expense claims, and payroll errors that accountants then have to spend hours unpicking.
The issue isn't the technology itself, but the lack of guardrails. General AI models are trained to be convincing, not correct. They lack the context of tax law and the understanding of consequences.
In this video: The rise of "AI Slop" and the burden it places on firms. Why clients are challenging professional advice based on what "AI said." The need for specialised, context-aware AI tools rather than open chatbots.
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